Shipping Policy – Base

At Base, we are committed to delivering your orders safely and efficiently while maintaining the highest product quality standards.

Delivery Timeframes

• Greater Cairo: 1–3 business days
• All other governorates: 2–5 business days

Please note that these delivery timelines apply under normal conditions and may be affected by unforeseen circumstances during shipping.

Shipping & Handling

Our products are carefully packaged to ensure they reach you in optimal condition. For this reason, packages cannot be opened upon delivery.

Damaged or Lost Shipments

In the rare event that your order is damaged or lost during shipping, we will notify you promptly and arrange for a replacement shipment at no additional cost.

Receiving Your Order

If your order arrives damaged or in poor condition, please contact our customer support team through our official channels, and we will assist you as quickly as possible.

Your satisfaction and safety are our top priorities.

— Base