Policy

- POLICY ENABLES CUSTOMERS TO INITIATE RETURNS EXCLUSIVELY WHILE THE COURIER IS PRESENT FOR DELIVERY PAYING ONLY THE SHIPPING FEES. IF THE COURIER HAS ALREADY LEFT, RETURNS ARE ACCEPTED WITHIN 3 DAYS OF RECEIVING THE ORDER, WITH A RETURN FEE DEDUCTED FROM THE REFUNDED AMOUNT IN ACCORDANCE WITH OUR SHIPPING PARTNER'S FEES.

- CUSTOMERS HAVE A WINDOW OF 14 DAYS TO EXCHANGE THEIR ORDER, PROVIDED THE ITEMS REMAIN IN THEIR ORIGINAL CONDITION.

- THIS STREAMLINED PROCESS ENSURES PROMPT RESOLUTION WHILE MAINTAINING
PRODUCT INTEGRITY.

- TO PLACE YOUR EXCHANGE PLEASE CONTACT US VIA:

EMAIL: info@basethebrand.com

TELEPHONE: +201036888878

INSTAGRAM: basethebrand_